Effective Date:  22nd of May 2024

These Terms and Conditions (“Terms”) govern your use of the E-Sam Energy website esamenergy. com  and your purchase of products from us. By accessing or using the website, you agree to be bound by these Terms.

1. Orders and Payment

• You must be at least 18 years old to place an order.
• By placing an order, you agree to pay the listed price for the products you select, including any applicable taxes and shipping charges.
• We accept payments using paystack, flutterwave and via bank transfer
• We reserve the right to cancel your order at any time if we are unable to process your payment, the product is unavailable, or for any other reason.

2. Shipping

• We will ship your order to the address you provide during checkout.
• Shipping times may vary depending on your location and the products you order.
• We are not responsible for delays caused by shipping carriers or customs clearance.
• Shipping costs will be calculated at checkout.

3. Returns and Refunds

• You may return unused and unopened products within 10 days of receipt for a full refund, excluding original shipping costs. 
• You are responsible for the cost of return shipping.
• To initiate a return, please contact us at info@esamenergy.com or by phone at +2348054029979
• We reserve the right to reject any returns that do not comply with our return policy.

4. Warranties and Disclaimers

• E-Sam Energy warrants that our products will be free from defects in materials and workmanship for a period of 1 Month.
• This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.
• We disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

5. Limitation of Liability

• E-Sam Energy shall not be liable for any damages arising out of or related to your use of our website or products, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.

6. Intellectual Property

• The content of our website, including all text, graphics, logos, and images, is the property of E-Sam Energy or our licensors and is protected by copyright and other intellectual property laws.
• You may not reproduce, modify, distribute, or commercially exploit any of the content without our written permission.

7. Termination

• We may terminate your access to our website or cancel your order for any reason, at any time, without notice.

8. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Nigeria.

9. Dispute Resolution

• Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the Arbitration Association. The arbitration shall be held in Abuja, Federal Capital Territory, Nigeria

10. Entire Agreement

• These Terms constitute the entire agreement between you and E-Sam Energy with respect to your use of our website and the purchase of products from us.

11. Contact Us

If you have any questions about these Terms, please contact us by email at info@esamenergy.com or by phone at +2348136059576