Refund Policy

Effective Date:  22nd of May 2024

At E-Sam Energy, we are committed to providing our customers with high-quality renewable energy products and excellent service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy.

What can be returned?

You may return most new, unopened, and unused products purchased from E-Sam Energy within 10 days of delivery for a full refund.

The following items cannot be returned:

  • Used or opened products
  • Products damaged due to misuse, neglect, or improper installation
  • Custom-made or modified products
  • Products without original packaging or receipt

How to return an item:

  1. Contact us by email at or by phone at +2348136059576 to initiate a return request.
  2. We will provide you with a return authorization number (RAN) and instructions on how to return the item.
  3. Securely pack the item in its original packaging and include the RAN with your return shipment.
  4. Ship the item back to us at the address provided.


  • Once we receive your returned item and verify that it meets the return criteria, we will issue a full refund to your original payment method within 5 business days.
  • Shipping costs for the return shipment will be your responsibility.
  • Original shipping costs will only be refunded if the return is due to our error (e.g., incorrect item shipped).

Warranty claims:

If your product is damaged upon arrival, malfunctions within the warranty period, or does not perform as advertised, please contact us to initiate a warranty claim. We will work with you to repair or replace the product, or issue a full refund if a replacement is not available.

Contact Us:

If you have any questions about our return and refund policy, please contact us by email at or by phone at +2348136059576 

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