Refund Policy
Effective Date: 22nd of May 2024
At E-Sam Energy, we are committed to providing our customers with high-quality renewable energy products and excellent service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
What can be returned?
You may return most new, unopened, and unused products purchased from E-Sam Energy within 10 days of delivery for a full refund.
The following items cannot be returned:
- Used or opened products
- Products damaged due to misuse, neglect, or improper installation
- Custom-made or modified products
- Products without original packaging or receipt
How to return an item:
- Contact us by email at info@esamenergy.com or by phone at +2348136059576 to initiate a return request.
- We will provide you with a return authorization number (RAN) and instructions on how to return the item.
- Securely pack the item in its original packaging and include the RAN with your return shipment.
- Ship the item back to us at the address provided.
Refunds:
- Once we receive your returned item and verify that it meets the return criteria, we will issue a full refund to your original payment method within 5 business days.
- Shipping costs for the return shipment will be your responsibility.
- Original shipping costs will only be refunded if the return is due to our error (e.g., incorrect item shipped).
Warranty claims:
If your product is damaged upon arrival, malfunctions within the warranty period, or does not perform as advertised, please contact us to initiate a warranty claim. We will work with you to repair or replace the product, or issue a full refund if a replacement is not available.
Contact Us:
If you have any questions about our return and refund policy, please contact us by email at info@esamenergy.com or by phone at +2348136059576