Effective Date:  22nd of May 2024

E-Sam Energy (“we,” “us,” or “our”) respects the privacy of our website visitors and customers (“you” or “your”). This Privacy Policy describes how we collect, use, and disclose your information when you visit our website esamenergy.com or purchase products from us.

Information We Collect

We collect two types of information on our website:

• Information you provide directly: This includes information you enter when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, billing and shipping address, email address, phone number, and payment information.
• Information collected automatically: When you visit our website, we automatically collect certain information about your device, including your IP address, web browser, browsing activity, and time spent on our website. We may also collect information about your interaction with our emails, such as whether you open them or click on any links.

How We Use Your Information

We use the information we collect to:

• Process your orders and fulfill your requests
• Send you important information about your orders, including order confirmations, shipping confirmations, and invoices
• Send you marketing communications, such as newsletters and promotional offers (you can opt-out of these communications at any time)
• Respond to your inquiries and requests
• Improve our website and services
• Analyze website traffic and user behavior

Sharing Your Information

We may share your information with third-party service providers who help us operate our website and business, such as payment processors, shipping companies, and marketing agencies. These service providers are only authorized to use your information for the specific services they provide to us.

We may also disclose your information if required by law, such as to comply with a court order or subpoena.

Your Choices

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails. You can also access, update, or delete your personal information by contacting us.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@esamenergy.com or by phone at  +234805 4029979